Shipping policy
ORDER PROCESSING & PRODUCTION
The Awareology Store operates on a premium, made-to-order manufacturing model. We do not pull items from a pre-printed warehouse shelf. Once your order is placed, it enters our production queue to be custom-manufactured.
Our manufacturer says to please allow 3 to 5 business days for your apparel or gear to be printed, embroidered, and quality-checked. Once production is complete, your order will be handed off to the shipping carrier, and you will receive an email with your tracking number.
SHIPPING RATES & TRANSIT TIMES
We ship globally. Shipping charges for your order will be calculated and displayed at checkout based on the exact weight of your items, your location, and the live rates of our carrier partners.
Please note: Transit times provided at checkout are estimates provided by the shipping carriers (such as USPS, UPS, or DHL). Global supply chains, weather events, and carrier delays are entirely outside of Awareology's control. We are not liable for packages delayed by the carrier.
CUSTOMS, DUTIES, AND IMPORT TAXES
For international orders shipped outside of the United States, your package may be subject to customs duties, import taxes, or local processing fees once it reaches your destination country.
Awareology, LLC is not responsible for these charges. The customer is fully responsible for paying any applicable customs fees required by their local government to release the package. If a package is refused due to unpaid customs fees and returned to us, we will not issue a refund for the merchandise or the shipping costs.
INCORRECT SHIPPING ADDRESSES & RETURNED PACKAGES
The customer is solely responsible for entering the correct shipping address at checkout. If a package is returned to our facility due to an incorrect or incomplete address provided by the customer (e.g., missing apartment number, wrong zip code), the customer will be responsible for the exact cost of the secondary shipping label required to reship the package.
LOST IN TRANSIT For packages lost in transit by the carrier, all claims must be submitted to shop@awareology.org no later than 14 days after the estimated delivery date provided by the tracking link.
If the shipping carrier's tracking explicitly states that the package was "Delivered" to the address you provided, we cannot issue a refund or replacement. We recommend contacting your local post office directly to inquire about misdelivered mail.