Refund policy

Returns & Exchanges Because every item in the Awareology Store is custom-made to order specifically for you at the time of purchase, we do not offer returns or exchanges for buyer's remorse or if you ordered the wrong size. Please carefully review the specific sizing charts provided on every product page before completing your purchase to ensure the correct fit.  We also do not offer returns or exchanges on items because you changed your mind.  We operate on a limited profit because we donate part of all sales to charity.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is misprinted, defective, damaged, or if you receive the wrong item. Any claims for misprinted/damaged/defective items must be submitted within 14 days of receiving the product so that we can evaluate the issue and make it right.

To start a defect claim, please contact us at shop@awareology.org with your order number and a clear photograph of the damage or defect. If your claim is accepted, we will provide instructions on how to proceed. Items sent back to us without first requesting a claim will not be accepted.

You can always contact us for any return or claim questions at shop@awareology.org.

Exceptions / non-returnable items Certain types of items cannot be returned. Because our operation utilizes a made-to-order manufacturing model, all apparel and accessories are legally considered custom products and are non-returnable. Please get in touch if you have questions or concerns about your specific item prior to ordering. You can reach us at: shop@awareology.org.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling off period If the merchandise is being shipped into the European Union, please note that the right to cancel or return an order within 14 days without justification does not apply to goods that are made to the consumer's specifications or are clearly personalized. Since all Awareology products are custom-manufactured upon order, these items are exempt from the standard EU cooling-off period unless they arrive damaged or defective.

Refunds & Replacements We will notify you once we’ve received and inspected your claim (along with photo evidence), and let you know if a replacement or refund was approved. If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. If approved for a replacement, a new item will be pushed into our production queue immediately at no additional cost to you. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at shop@awareology.org.